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Question   Why is my monthly charge higher than usual?
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Why is my monthly charge higher than usual?
I looked at my invoice and it appears that you charged me more than my monthly plan costs. Since I have a CDI plan which is billed monthly at $9.95, why are you charging me $14.27 this month?

What Is A Prorate Charge?

The additional sum, for which you were billed, is a prorate charge. If you signed up with DreamHost under DH1, you may have done so during the middle of the month. Since you didn't use a full month of hosting by the time billing came around (the first of the next month), you only owed us a fraction of your monthly fee. When this happened, we actually refrained from billing you that month, and instead added that partial month's total on to your bill for the next month.

You weren't charged more, but rather later.

Under DH2, the prorate charge has been eliminated. Your billing date will be the same numerical date each month as the date your service began --- if you began service on April 14, for example, your billing date will be the 14th of each month under DH2.

Of course, there is a chance that you have been wrongly charged. If you have already paid a prorate charge, and have gotten a bill for a total you did not expect, by all means let us know. We will double-check and credit you if necessary.

Last updated: Mar 19, 2001.