"Billing" - DreamHost Knowledge Base

Welcome, Guest. [ Log In ]

Billing

Search KBase


Related Links:
·	How do I change or add a credit card?
·	DreamHost Rewards
·	Can I split my payment between several different methods?

Top 23 in this Area:
1.	What are CPU minutes?
2.	How do I cancel an account?
3.	What is your 97 day money-back policy?
4.	Why are your prices so low?
5.	I don't want to give my credit card information over the Internet.
6.	What set up fees are there for DreamHost services?
7.	Why do I only see php.cgi in my resource report?
8.	Suppose I sign up for one plan but eventually want to upgrade/downgrade?
9.	If I cancel, do I get my money back?
10.	What is your mailing address?
11.	What are the TOTAL fees for your hosting services?
12.	My account was moved to an evaluation server!
13.	How can I get an invoice?
14.	I would like to suspend my account temporarily...how do I do that?
15.	Why is my monthly charge higher than usual?
16.	If DreamHost cancels my account do I get money back?
17.	What about sales tax? Are there any hidden charges?
18.	Can I pay by wire?
19.	I've upgraded my account. When can I use the new features?
20.	Why was I billed x amount on such and such date?
21.	Why don't you send paper invoices to customers?
22.	Can I move services from one account to another?
23.	Updating your contact information

Billing Description

This section contains information about billing plans, payment methods, contact information, signup, cancellation, and more.

Last updated: Apr 20, 2001.

Sub-Areas of Billing

Account Evaluation

	My account was moved to an evaluation server!		Why do I only see php.cgi in my resource report?
	What are CPU minutes?

Can I move services from one account to another?

Yes and No. Moving services such as user accounts and domains from one account to another is a complicated process if the two accounts in question are in different clusters. You must contact support... (more)

Do you offer a referral or affiliate program?

What is your mailing address?

Send checks or money orders to: DreamHost Attn: Payments PMB #257 417 Associated Dr. Brea, CA 92821 USA

Why are your prices so low?

You may worry that we're not offering a full and complete hosting package. How else could we afford to have prices less than half of what our competition offers? Not so! Our prices are low bec... (more)

What is your 97 day money-back policy?

I've been hosting with Dreamhost for two weeks now, and have been happy with your service. However, for various reasons I would like to cancel my Dreamhost account. My understanding is that I c... (more)

I don't want to give my credit card information over the Internet.

We'd like to stress that our encrypted SSL connection keeps your credit card information completely safe. While we don't offer telephone or fax-based technical support, note that even if we did, we... (more)

Upgrade/Downgrade

Suppose I sign up for one plan but eventually want to upgrade/downgrade?

I've upgraded my account. When can I use the new features?

Fees and Charges

	Your Billing Date		What set up fees are there for DreamHost services?
	What about sales tax? Are there any hidden charges?		What are the TOTAL fees for your hosting services?

Updating your contact information

I'd like to double-check my email and mailing address, making any corrections as necessary. Can I do that? You sure can! How? You can change your contact information at the Account C... (more)

Alternate Payment Methods

Can I pay by wire?

Can I pay by check or money order?

Billing History/Invoices

	Why don't you send paper invoices to customers?		Why was I billed x amount on such and such date?
	Why is my monthly charge higher than usual?		How can I get an invoice?

Disabling

Canceling

	How do I cancel an account?		I would like to suspend my account temporarily...how do I do that?
	If I cancel, do I get my money back?		If DreamHost cancels my account do I get money back?

Recurring