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Question   How do I use the web panel to contact Tech Support?
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1. How do I use the web panel to contact Tech Support?

 
How do I use the web panel to contact Tech Support?
  1. Go to the Web Panel.

  2. Select the Support section, then click on the Submit Support Request sub-section.

  3. Fill out the contact information at the top of the form:



  4. Use the drop-down menu to choose the general category to which your question belongs:



  5. Write your detailed question in the text box.

  6. Use the drop-down menu to select the affected domain. If a specific web page is affected, enter the URL in the box provided:



  7. Use the next drop-down menu to select the severity of your message.



  8. Then, select your general level of knowledge. This will help our support team to write a response that either explains every last detail or simply lets you know the bare essentials.

  9. Click the submit button, and you're done.

Last updated: Apr 23, 2002.