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Question   Why can't I connect to my Jabber service?
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Why can't I connect to my Jabber service?
We're not sure! Please check the following things:
  • You've created a Jabber user via our web panel and its status is active.
  • You have the right server name, username, and password (check your CAPS lock)!
  • Your network connection is otherwise working.
  • Your website itself is up and hosted with us. (If not, it's not really Jabber that's broken, it's something more general with your domain!)
If you still can't connect, please let support know exactly what you are using to log in and the error message you're getting, as well as your client and OS!

Last updated: Jul 22, 2002.