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Question   What is your 97 day money-back policy?
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What is your 97 day money-back policy?
I've been hosting with Dreamhost for two weeks now, and have been happy with your service. However, for various reasons I would like to cancel my Dreamhost account. My understanding is that I can get a refund. Is this true?


Our Guarantee

DreamHost's success is highly dependent on the satisfaction of our customers. A surprising amount of our business is gained through word of mouth advertising - happy customers are often more than willing to let their friends know how they feel about our services. We feel that we provide a great service for a reasonable price, and the vast majority of our customers apparently feel the same way.

However, there is always the possibility that someone may not be fully satisfied with the service they receive, or may have changed their minds about hosting altogether.

With this in mind, we have provided a 97 day money back guarantee to our customers. If you wish to cancel your account within the first 97 days, for any reason whatsoever, you can close your account via the "close account" link online at our Billing > Manage Account area! That will cancel your account and refund the entirety of your payment (with some exceptions: see below).

Note that while hosting is fully guaranteed, domain registration is not - we are unable to refund those fees. Also, any additions to existing accounts (add-ons, disk space/bandwidth overage, etc) do not fall under the guarantee, only plans and add-ons purchased by new users - basically, we have provided this so that new customers can 'test drive' without risk.

Also note that we are only able to offer this refund on credit card payments. On check or money order payments we will do our best to refund the funds if you contact us before the payment is deposited. We can offer no refunds on check or money order payments that have been deposited. Payments toward dedicated servers are exempt from this policy and are not refundable.

If you have any questions about this policy, please let us know!

Last updated: Oct 31, 2005.