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Question   How do I set up an autoresponder?
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Top 4 in this Area:
1. How do I set up an autoresponder?
2. What is an autoresponder?
3. Can I send HTML encoded auto-responders?
4. Can I change my autoresponder message?

How do I set up an autoresponder?
It's easy!

  1. Simply log into the Account Control Panel. Select the Mail tab, and click on the Autoresponders link.

  2. Click on the Add a New Autoresponder link.

  3. Use the drop down menu to select an alias to associate with the autoresponder. (* is a 'catch all' address)

  4. Choose the name that will appear in the "From" line of the email.

  5. Choose a title for your response, which will appear in the title bar of the email:

  6. Write the text of the email that you wish to send to people who write to this alias:

  7. Press the Submit Responder button, and you're done!

Note also that you can use an autoresponder with a web-based form-to-email! Simply set up an autoresponder for the email address that you have set the form mail to go to! The person who filled out the form will get your autoresponse!

Note: Autoresponders will only work on email aliases that use DreamHost mailboxes. If you are using an alias to send to a third party mailbox then the autoresponder will not work.

Last updated: Aug 10, 2003.

User Post (2004-04-07 16:26:48 by penguino)
Another nuance that isn't documented, but was confirmed by DH support as well as my own testing:

Let's say that you have bob@domain.com going to user bob, and bob@otherdomain.com going to user jim. Same name before the @ symbol, but each domain routes to a different userID. Setting up an autoresponder for jim@otherdomain.com will *not* send autoresponses for mail sent to bob@otherdomain.com, even though they go into the same mailbox. A second autoresponder will also have to be set up for each individual alias that requires an autoresponder, even if they all go into the same userID's mailbox.
User Post (2004-03-16 06:54:10 by typea)
According to Dreamhost tech support, and confirmed by my own experience, the autoresponder system will only reply once per day per sender's address. So, if you send three consecutive messages to your autoresponse address to test it, you will only receive one reply. This is the intended behavior.