Comments on: DreamHost Newsletter – October 2008 http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/ Tips & Tricks for Dreamhosters Thu, 09 Oct 2008 16:48:15 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: AgainstPrivacyInvasions http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/comment-page-1/#comment-8415 AgainstPrivacyInvasions Thu, 09 Oct 2008 16:48:15 +0000 http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/#comment-8415 DreamHost's poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) "fixed" the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client's bank for "preapproval". This was not to complete the transaction (which was never completed), but to gather information for Google's marketing. My client is furious, reviewing everyone's privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level. Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won't even let me help bail them out!!! I will never refer another client to dreamhost. Right now I'm looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes. DreamHost’s poor customer service has led to a serious privacy invasion. When my client attempted to sign up for an account, the transaction hung halfway through. When customer service (which can only be reached by tedious email exchanges) “fixed” the problem, the pay by credit card option was no longer available. The customer service representative insisted that we use Google Payments. I proceeded, and then my client realized his financial information is now in the Google system. The worst possible scenario then came true. Instead of completing the transaction, Google called my client’s bank for “preapproval”. This was not to complete the transaction (which was never completed), but to gather information for Google’s marketing. My client is furious, reviewing everyone’s privacy policy, and is looking into ways to bring this problem up at the political, and possibly the legal, level.

Throughout this whole situation, Dreamhost has been nothing but pig-headed. Every customer service representative ignores the case history and either refers us back to Google Payments or says patronizing things like we could have paid with the original credit card system. I offered them a solution where I quietly pay for the account using Google transactions, and they won’t even let me help bail them out!!!

I will never refer another client to dreamhost. Right now I’m looking for the best place to air this complaint publicly in as many places as possible. People have to know that when Dreamhost pushes people into using Google Payments, Google then has their financial information to aggregate and deploy for their own purposes.

]]> By: DhammaSeeker http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/comment-page-1/#comment-8414 DhammaSeeker Thu, 09 Oct 2008 14:53:28 +0000 http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/#comment-8414 Something to note for all users considering the 'unlimited' upgrade option is the policy change that "[r]eselling (or giving away) access to your account to others" is NOT allowed on the unlimited plan. http://www.dreamhost.com/unlimited.html Something to note for all users considering the ‘unlimited’ upgrade option is the policy change that “[r]eselling (or giving away) access to your account to others” is NOT allowed on the unlimited plan.
http://www.dreamhost.com/unlimited.html

]]> By: Will http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/comment-page-1/#comment-8413 Will Wed, 08 Oct 2008 15:34:30 +0000 http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/#comment-8413 I've been wanting AAAA records for ages. I've already had to outsource some of my DNS hosting because of the lack of quad A records. :( I’ve been wanting AAAA records for ages. I’ve already had to outsource some of my DNS hosting because of the lack of quad A records. :(

]]> By: Aaron http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/comment-page-1/#comment-8412 Aaron Wed, 08 Oct 2008 11:02:36 +0000 http://blog.dreamhosters.com/2008/10/08/dreamhost-newsletter-october-2008/#comment-8412 What happened to the suggestion for AAAA records? Are you guys still pushing for this? http://ipv6.dreamhosters.com/ What happened to the suggestion for AAAA records? Are you guys still pushing for this?

http://ipv6.dreamhosters.com/

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