Comments on: Worst Typing Error in History? http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/ Tips & Tricks for Dreamhosters Thu, 09 Oct 2008 16:48:15 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: bill http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8271 bill Fri, 01 Feb 2008 13:35:24 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8271 if someone loses on the stock market like that then someone else gains the same amount, its a zero sum game. so its not a good anologoy imo. if someone loses on the stock market like that then someone else gains the same amount, its a zero sum game. so its not a good anologoy imo.

]]> By: just saying http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8268 just saying Sun, 20 Jan 2008 21:37:08 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8268 No one pays 2% interest per 2 days (7.5mil*.02=150,000) ... you have to calculate it on the annual amount which is a much smaller value. If they live up to paying all the overdraft fees they've said they will, it'll all get eaten doing that. No one pays 2% interest per 2 days (7.5mil*.02=150,000) … you have to calculate it on the annual amount which is a much smaller value. If they live up to paying all the overdraft fees they’ve said they will, it’ll all get eaten doing that.

]]> By: Gerard http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8267 Gerard Sun, 20 Jan 2008 06:28:37 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8267 I used a debit card for my auto-billing and was billed $878.23. Visa has told me there is STILL no refund pending. I had $387.00 in this particular account. Five charges to this account (that was SUPPOSED to have an almost $900 cushion) have been insufficient funds and paid - at $32.00 each. It's thrown this banking account into turmoil. I was appalled at all the joking around by Josh in the blog posting. Shocked. By the way, if 7.5 million EXTRA dollars sat in a bank account overnight (possibly two) paying just 2% - Dreamhost made somewhere between $150,000 and $300,000 in interest - on the 1-2 day "accidental loan." WHO gets THAT money? I used a debit card for my auto-billing and was billed $878.23. Visa has told me there is STILL no refund pending. I had $387.00 in this particular account. Five charges to this account (that was SUPPOSED to have an almost $900 cushion) have been insufficient funds and paid – at $32.00 each. It’s thrown this banking account into turmoil. I was appalled at all the joking around by Josh in the blog posting. Shocked.

By the way, if 7.5 million EXTRA dollars sat in a bank account overnight (possibly two) paying just 2% – Dreamhost made somewhere between $150,000 and $300,000 in interest – on the 1-2 day “accidental loan.” WHO gets THAT money?

]]> By: Joshua Trevino http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8266 Joshua Trevino Sun, 20 Jan 2008 03:44:26 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8266 Well, count me as a Dreamhost customer who was hit hard by this -- and as of January 19th, STILL not refunded. Appalling, really. Well, count me as a Dreamhost customer who was hit hard by this — and as of January 19th, STILL not refunded. Appalling, really.

]]> By: Nate http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8264 Nate Fri, 18 Jan 2008 18:53:55 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8264 To be honest I yesteday I got occasional responses from someone at their company ("Phiya") who was apparently a genuinely concerned technical support person, but Phiya was not in charge of my account and couldn't do anything. To be honest I yesteday I got occasional responses from someone at their company (”Phiya”) who was apparently a genuinely concerned technical support person, but Phiya was not in charge of my account and couldn’t do anything.

]]> By: Nate http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8263 Nate Fri, 18 Jan 2008 17:13:05 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8263 Once again they were quick to give me a personal response (five minutes) when I asked about setting up an account, but have ignored all my emails for 3 days about billing issues: > I was wondering about setting up dedicated servers with you guys. I was > wondering what sort of pricing options you had in comparison to both > Slicehost and Amazon’s EC2 compute cluster. The details on our Strictly Business Enhanced plan are on this page from our site: http://dreamhost.com/hosting-dedicated.html If you have any questions about that service, please let me know! Thanks, Patrick M Once again they were quick to give me a personal response (five minutes) when I asked about setting up an account, but have ignored all my emails for 3 days about billing issues:

> I was wondering about setting up dedicated servers with you guys. I was
> wondering what sort of pricing options you had in comparison to both
> Slicehost and Amazon’s EC2 compute cluster.

The details on our Strictly Business Enhanced plan are on this page from
our site:

http://dreamhost.com/hosting-dedicated.html

If you have any questions about that service, please let me know!

Thanks,
Patrick M

]]> By: just saying says http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8261 just saying says Thu, 17 Jan 2008 18:08:46 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8261 Ouch. Ouch.

]]> By: Nate http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8260 Nate Thu, 17 Jan 2008 17:47:43 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8260 I contacted dreamhost sales, claiming to want to set up hosting with them Patrick M contacted me back in less than 1 minute: >> I wanted to get a hosting plan with you guys for a bunch of my sites. >> Is there a number I can call to talk to a salesman so I know this is a legit >> business? > Unfortunately, we do not have a call-in number and we do not provide > pre-sales phone support. As for determining whether we are a legit > business, all I can say is that we are and we have been in business for > over 10 years now. If that’s not a slap in the face, I don’t know what is. They have time for new customers, but not their present ones. I contacted dreamhost sales, claiming to want to set up hosting with them Patrick M contacted me back in less than 1 minute:

>> I wanted to get a hosting plan with you guys for a bunch of my sites.
>> Is there a number I can call to talk to a salesman so I know this is a legit
>> business?

> Unfortunately, we do not have a call-in number and we do not provide
> pre-sales phone support. As for determining whether we are a legit
> business, all I can say is that we are and we have been in business for
> over 10 years now.

If that’s not a slap in the face, I don’t know what is. They have time for new customers, but not their present ones.

]]> By: just saying http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8258 just saying Thu, 17 Jan 2008 03:04:17 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8258 Less than a day, assuming they had 10 trained people trusted to get access to your account info... could access the info, check it, and contact you in under a minute... and worked non-stop. Sure. [On the other hand, I agree they should have sent an e-mail out shortly after they realized there was an error (and that it couldn't be fixed quicker than the e-mails would go out).] Less than a day, assuming they had 10 trained people trusted to get access to your account info… could access the info, check it, and contact you in under a minute… and worked non-stop. Sure.

[On the other hand, I agree they should have sent an e-mail out shortly after they realized there was an error (and that it couldn't be fixed quicker than the e-mails would go out).]

]]> By: Nate http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/comment-page-1/#comment-8257 Nate Thu, 17 Jan 2008 02:24:52 +0000 http://blog.dreamhosters.com/2008/01/16/worst-typing-error-in-history/#comment-8257 Also, after rereading josh's blog where he says that it was 10,000 billing messages (which is 1/60 of your figure of 600,000), I observe that using your estimation it would take less than 1 day for them to fix this without needing to hire anyone even. Also, after rereading josh’s blog where he says that it was 10,000 billing messages (which is 1/60 of your figure of 600,000), I observe that using your estimation it would take less than 1 day for them to fix this without needing to hire anyone even.

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