DreamHost Abuse Center

DreamHost has just launched the DreamHost Abuse Center.

dreamhost-abuse-center

The site has two purposes: To educate DreamHost customers on acceptable practices for bulk email, the use of copyrighted materials, trademarks, etc., and to assist anyone experiencing abusive activities originating from or associated with DreamHost’s servers.

The site currently covers:

  • Spam and Unsolicited Bulk Email
    DreamHost’s definition, double opt-in requirements opt-in confirmation, etc.
  • Copyright Infringement
    DMCA procedure, common misunderstandings, etc.
  • Trademark Infringement
    Difference between copyright and trademark, etc.
  • Cracking, Intrusion & DOS
    How to handle exploits
  • Fraud, Phishing & 419 Scams
    Common types of internet fraud
  • Libel & Defamation
    How to avoid violating the law
  • Child Pornography
    Why DreamHost sometimes have to leave such sites online

I feel that this site will be a good reference point for all customers, and will sure help to clear out some of the misunderstandings that sometimes are discussed in the forum.

4 Responses to “DreamHost Abuse Center”

  1. rlparker says:

    I see in your article you use the term “double opt-in requirements” when describing the contents of the “Spam and UBE” section of the abuse.dreamhost.com site, so I though I’d comment with this e4xcerpt from that page:

    “Term: Opt-In Confirmation
    “Opt-in confirmation” is a process wherein a person who has opted-in confirms that they want to be on that list before receiving bulk email associated with that list. This ensures that, for example, someone can’t sign someone else up for a list without their knowledge or consent. Only the person who has access to the email address being subscribed to the list can confirm the opt-in. This is sometimes called “closed-loop confirmation” or (erroneously) “double opt-in”.

    I’ve been told in the past that the term “double opt-in” is primarily used by spammers to describe the confirmed opt-in process, as it tends to characterize it as a more onerous burden for “legitimate” commercial e-mailers. ;-)

  2. Jeff Happy DreamHost Employee says:

    > I’ve been told in the past that the term “double opt-in” is primarily used by spammers to
    > describe the confirmed opt-in process, as it tends to characterize it as a more onerous
    > burden for “legitimate” commercial e-mailers. ;-)

    That’s absolutely the case, and the main reason we don’t use the term. Any time we have someone come to us using the term “double opt-in”, we take an even closer look at their mailing practices as odds are significant that they could be getting themselves in trouble.

    - Jeff @ DreamHost

  3. Unofficial DreamHost Blog says:

    rlparker – I’ve always called it duble opt-in… Must be my spammer background ;-)

  4. Jeff Happy DreamHost Employee says:

    > rlparker – I’ve always called it duble opt-in… Must be my
    > spammer background

    *eyes Unofficial DreamHost Blog owner suspiciously*

    :)

    - Jeff @ DreamHost